Frequently asked questions.

Each package ships in a qualified thermal container with gel packs and phase-change material. An in-package data logger records temperature every minute and is handed over with the product for clinical traceability.

The Certificate of Analysis (COA) documents viability, cell count, purity and sterility testing for each lot. It's delivered automatically with every shipment and is also downloadable from an approved professional account.

Request an account in the Professional access section with your license, specialty and practice. Our team manually verifies the information within 24 business hours. On approval you unlock institutional pricing, full technical sheets and COA downloads.

Open products (peptides, nutraceuticals, cosmetics) can be purchased directly. Cellular therapies (stem cells, exosomes, NK, Muse) are reserved for verified healthcare professionals and always include medical accompaniment and a written protocol.

Every cellular therapy includes a PDF clinical protocol, an onboarding call with our medical team, support during application, and follow-up. It does not replace your clinical judgment — it backs it with evidence and standardization.

Peptides are sold for research and lifestyle purposes. Their use is the responsibility of each individual or professional. We provide 24/7 informational support, but this is not a medical indication and does not replace professional consultation.

We accept wire transfer and credit card, and — for institutional accounts — net-15 credit after verification. We issue tax invoices (CFDI 4.0 for Mexico, standard invoices elsewhere) using the details registered in your professional account.

Because these are temperature-sensitive products, we do not accept returns once the tamper-evident seal is broken. If you detect a logistics incident or the data logger shows a deviation, contact us within 24h and we'll replace the product at no cost.